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Goldmark Cleaning is a trade name of Goldmark Home Services LLC

Last updated: October 9, 2026

By booking a service with Goldmark Cleaning, you agree to the following terms.

Booking & Payment

A valid payment method must be kept on file to book service. You will not be charged until the time of your scheduled cleaning. If a payment fails, a $30 fee will be added to your service charge, and cleaning will not begin until payment is resolved.

Booking Window

We provide a 2-hour arrival window for your scheduled appointment, since travel time between jobs can vary. We’ll notify you when your cleaner is on the way.

Cancellation & Rescheduling

Cancellations or reschedules made more than 24 hours before your appointment incur no fee. Cancellations or reschedules made within 24 hours will be charged 50% of the service price to the card on file.

No-Show / Lockout Policy

We’ll notify you when your cleaner is on the way. If we arrive and are unable to access your home, we’ll wait 15 minutes and attempt to reach you. If we’re still unable to gain entry after that, a $50 no-show fee will apply.

Home Access

If you won’t be home during your cleaning, please provide entry instructions at booking, including any alarm codes, gate/building access codes, or key locations.

Quotes & Price Adjustments

Quotes are estimates based on the information you provide at booking. If your home requires meaningfully more work than described, we’ll contact you before proceeding, and any price adjustment will require your approval.

Satisfaction Guarantee

If you’re not satisfied with any part of your cleaning, contact us within 24 hours of service completion and we’ll send someone back to make it right at no additional cost.

What’s Included

Our standard scope covers kitchens, bathrooms, dusting, vacuuming, mopping, and full cleaning of bedrooms, living areas, hallways, and stairs. Interior oven, refrigerator, cabinet, and interior window cleaning are available as add-ons at booking. Interior window cleaning covers interior glass on readily accessible windows only and excludes exterior glass, screens, tracks, and windows requiring ladders, equipment, or specialty access.

What’s Not Included

For safety and quality reasons, we do not clean: the interior of fragile, antique, or artwork items; loose or improperly secured hanging items; electronics beyond light dusting; exterior areas of the home; walls; carpet stains (a specialty service); or grout restoration beyond surface cleaning. We do not move furniture or heavy items. Homes with significant clutter or hoarding conditions require a manual review before booking and may not be eligible for standard service.

Pets

We’re pet-friendly. Homes with pets receive a pet adjustment based on the number of pets and how much they shed; it’s already included in your quote. Please secure pets during your cleaning for their comfort and our cleaners’ safety. If a pet becomes aggressive, our cleaner may end the visit early, and the full service fee will still apply.

Damage

In the rare event of accidental damage, please report it within 24 hours of service. We work with our insurance and the responsible service partner to resolve valid claims.

Service Delivery & Safety

Cleaning services are performed by vetted, independent cleaning professionals. We reserve the right to decline or end service in situations involving an unsafe or hazardous environment (no working utilities), pest infestation, harassment of our service partners, or illegal activity discovered on-site. In such cases, the full service fee may still apply.

Changes to These Terms

We may update these terms from time to time. Continued use of our services constitutes acceptance of the current terms.

Contact Us

Questions about these terms? Reach us at hello@goldmark-cleaning.com.

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Terms and Conditions

About us